The Coyote Mobility App offers two models for users. The "Share" model provides access to a fleet of micro-mobility electric vehicles, including e-mopeds, e-bikes, and e-scooters. The "Ride" model features minivans and minibuses for our private taxi service. With just one app, users can easily choose their preferred mode of transportation.

Agility and Adaptability: Coyotes thrive in diverse settings, symbolising our ability to serve urban areas and tourist destinations like Ibiza with a flexible fleet of e-mopeds, e-bikes, and e-scooters.

Speed and Efficiency: Their swift movements embody our fast, efficient transport solutions, simplifying navigation in busy streets and hotspots.

Sustainability: The coyote’s connection to nature highlights our eco-friendly approach, reducing carbon footprints. 

Below, you’ll find answers to common questions regarding the use of our e-scooters, e-bikes, and e-mopeds. If you need further assistance, please contact our support team.

To start a ride, find a Coyote vehicle on the map, unlock it by tapping the "Ride" button, and then either scan the QR code or enter the number below the QR code. You can turn on the flashlight of your phone while scanning in case it's dark out.

Ride to one of our parking stations, highlighted in green with the "P" for the Parking Zone. Use the kickstand to park the vehicle in an organised way within the parameters (boundaries marked on the floor) of the parking area in the parking zone. 

Then, replace your helmet and lock it in the locking mechanism. Select "end ride" in the app and take a photo of your good parking. 

That's it, Coyote—all done! 

Yes, riders must meet the minimum age requirement and may need a valid driver’s license, depending on the vehicle type and local regulations.

You do not need a driver’s license to ride a Coyote e-bike or e-scooter. However, you need a valid driver's license to ride our e-mopeds.

Fare calculation typically includes a base fee, per-minute usage charges, and any applicable surcharges. Details are provided within the app before you confirm a ride.

Once you unlock a vehicle through our mobile app, your ride begins. You will be charged based on a combination of a base fee and a per-minute rate. The ride ends when you park and lock the vehicle as per app instructions.

No, parking is only allowed in our Coyote parking zones.

Coyote offers support 24 hours a day, 7 days a week via our call center or at the address support@coyotemobility.com or call +34 871 249 080.

Yes, you can press the "Add another" button after starting a ride to add more vehicles. A Coyote can add a maximum of 5 e-bikes or e-scooters but only one e-moped.

Only one rider per Coyote vehicle (no passengers allowed).

At Coyote, we encourage all Coyotes to follow the rules. If the law states that you should do so, we strongly suggest that you follow the rules.

Riders are responsible for operating the vehicle safely, following local traffic laws, and adhering to our community guidelines. This includes proper handling, parking in designated areas, and reporting any malfunctions or incidents promptly.

Before you start your ride, familiarise yourself with riding and parking zones on the map. These may impact where you can travel, your vehicle speed, or where you can park.

If your account is terminated, you will no longer be able to access our services. Any outstanding ride balances must be settled in accordance with our terms of service.

Riders are required to yield to pedestrians, especially in shared or pedestrian-heavy zones. Always ride in designated lanes or areas and reduce speed when approaching crowded spaces.

Violating pedestrian guidelines may result in account warnings, temporary suspension, or even permanent termination of service, depending on the severity of the offence.

Yes, while you’re using our service, you are covered by our insurance policy for third-party liability. However, personal injuries and damages to your personal property may not be covered.

In the event of an accident, ensure your safety first, then contact local emergency services if necessary. Report the incident through our app immediately so we can assist you and document the event.

Our vehicles are regularly maintained to ensure safety. Riders are encouraged to wear helmets and follow all traffic laws. We also provide safety tips in our app and via our website.

Please report any hazards or malfunctions immediately through our app. Your report helps us maintain a safe environment for everyone.

We reserve the right to terminate or suspend a rider’s account if our policies are violated, such as unsafe riding practices, repeated complaints, or fraudulent activity. Riders can also choose to delete their account at any time via the app.

We encourage riders to contact our customer support team with any disputes. We strive to resolve issues amicably through direct communication. If a resolution cannot be reached, further dispute resolution processes may apply as outlined in our Terms of Service.

Yes, if disputes remain unresolved after initial attempts, they may be subject to arbitration as detailed in our Terms of Service. Please refer to those terms for specific procedures and guidelines.

Our service is available in selected cities. Please check the app or our website to see if your location is supported.

Contact our customer support immediately. We have procedures in place to help you secure the vehicle and resolve the issue.

We have routine cleaning and maintenance protocols to ensure that all vehicles are safe and hygienic.

We welcome your feedback! Please use the feedback feature in the app or visit our support page to share your thoughts and suggestions.

Below, you’ll find answers to common questions about our ride-hailing minibus taxi service. If you need further assistance, please contact our customer support.

You can book a ride using our mobile app or website. Simply enter your pickup location and destination, choose your preferred vehicle type, and confirm your booking. You'll receive real-time updates on your ride status and driver details.

Yes, ensure that your mobile device has location services enabled and that you have a stable internet connection. Also, check that your account is active and verified before booking a ride.

Passengers are expected to be punctual at the designated pickup location, provide accurate destination details, and behave respectfully during the ride. It is also your responsibility to follow any specific instructions provided by your driver.

Immediately notify your driver and, if needed, contact our customer support through the app. Your safety and comfort are our top priorities.

Once you confirm your booking, the ride begins when the driver picks you up. Your fare is calculated based on a base fee plus any applicable distance or time-based charges. The ride ends when you reach your destination, and the driver marks the trip as complete in the system.

Changes can sometimes be accommodated, but please inform your driver as soon as possible. Additional charges may apply based on the new route.

If you need to cancel a ride, please do so promptly via the app. A cancellation fee may apply if the cancellation occurs after a specified time period or if the driver is already en route. For details, please refer to our cancellation policy as outlined on our website https://www.coyotemobility.com/minibuses

Charges typically apply if the ride is canceled after the driver has departed for pickup or if the cancellation occurs too close to the scheduled pickup time.

Our service includes insurance coverage for third-party liability during your ride. This coverage is designed to protect both passengers and drivers in the event of an incident. However, personal injuries or damages to personal property may require additional personal insurance.

Liability is determined based on the circumstances of the incident and applicable laws. In general, our insurance covers incidents arising from the operational use of our service, while drivers and passengers are advised to adhere to safety guidelines to minimise risks.

Our vehicles are regularly inspected and maintained to meet safety standards. Drivers undergo background checks and are trained in safe driving practices. We also recommend that passengers wear seatbelts and follow any safety instructions provided during the ride.

We continuously monitor and update our practices to align with local, state, and federal transportation regulations. Our drivers are required to comply with these rules as part of their contractual obligations.

Yes, please review our full Terms of Service and Privacy Policy, which is available on our website. These documents cover additional topics such as:

• User Account Requirements: Ensuring your account is verified and up to date.

• Payment Methods: Accepted forms of payment and billing procedures.

• Feedback and Ratings: How to rate your ride and provide feedback on your experience.

• Service Areas: Information on the cities and regions where our service is available.