Privacy Policy for www.coyotemobility.com
Last updated:
17/03/2026
1. Who we are
This Privacy Policy explains how
COYOTE EIVISSA S.L. (“Coyote”, “we”, “us” or “our”) collects and uses personal data through:
- the website www.coyotemobility.com;
- contact forms, email and other communications with us;
- and, where applicable, associated digital services, including the Coyote Mobility app and related customer support tools.
Data Controller
COYOTE EIVISSA S.L.
CIF: B56767999
Registered address: Calle Ample 13, Piso, 07820 Sant Antoni de Portmany, Illes Balears, Spain
Email for privacy matters: info@coyotemobility.com
If we appoint a Data Protection Officer in the future, we will update this Privacy Policy accordingly.
2. What personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
2.1 Data you provide directly
- name and surname;
- email address;
- telephone number;
- postal address, where relevant;
- account and registration details;
- communications you send to us;
- support requests, complaints and feedback;
- information provided through forms on the website or app.
2.2 Data generated when you use our digital services
Where applicable, we may collect:
- device information;
- browser type;
- IP address;
- log data;
- language and country settings;
- app events and technical diagnostics;
- push notification preferences;
- approximate or precise location data, where required for service functionality and permitted by your device and app settings.
2.3 Payment and fraud-prevention data
If you pay for services through our systems, payment processing may be handled by external payment providers. We do not store full card details on our own servers where payment processing is performed by a specialised payment processor. We may receive limited information linked to payment status, transaction identifiers, risk signals, fraud checks and chargeback events.
2.4 Identity and compliance data
Where applicable for service access, fraud prevention or legal compliance, we may collect or receive:
- identity verification data;
- proof of age;
- residency verification information for resident-rate programmes;
- information necessary to investigate misuse, fraud or incidents.
2.5 Data collected through cookies and similar technologies
We may use cookies and similar technologies for technical operation, analytics, preferences, security and, where applicable, communications or marketing. For more information, please see our Cookies Policy and cookie preferences tool.
3. How we use your personal data
We use personal data for the following purposes:
3.1 To respond to enquiries
We use contact details and message content to respond to requests, questions or business enquiries.
3.2 To manage accounts and provide services
Where applicable, we use data to create and manage user accounts, provide access to digital services, process bookings or subscriptions, administer passes and tariffs, and operate customer support.
3.3 To operate, maintain and improve the website and digital services
We use technical and usage data to maintain the website and app, improve performance, detect faults, manage security and enhance user experience.
3.4 To process payments and prevent fraud
We use relevant information to process transactions, prevent fraudulent activity, manage disputes and chargebacks, and protect the integrity of our systems and services.
3.5 To send service communications
We may send non-marketing communications relating to your use of our services, including account confirmations, service alerts, operational notices, support responses, safety information and updates relevant to the services you use.
3.6 To send marketing communications
If you have given consent, or where otherwise permitted by applicable law, we may send you promotional communications about Coyote’s services, offers, updates and related mobility products.
3.7 To personalise and improve the service
Where permitted and, where required, based on consent, we may use usage and
mobility-related data to improve the relevance of content, notifications, service guidance, route-related notices, parking reminders and other in-app communications.
3.8 To comply with legal obligations and defend legal claims
We may use and retain data where necessary to comply with legal requirements, cooperate with competent authorities, manage complaints, investigate incidents and establish, exercise or defend legal claims.
4. Legal bases for processing
Depending on the purpose, we rely on one or more of the following legal bases:
- Consent: for example, for optional marketing communications, certain cookies, optional push notifications, or specific profiling where required.
- Performance of a contract or pre-contractual measures: for example, to manage accounts, bookings, passes, payments, support or service access.
- Legal obligation: where processing is required to comply with applicable law.
- Legitimate interests: for example, for security, fraud prevention, service improvement, system integrity, internal administration, and responding to requests, provided such interests are not overridden by your rights and freedoms.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Profiling and personalisation
Where applicable, Coyote may use limited profiling or segmentation to:
- adapt communications and tutorials;
- improve service guidance;
- show relevant operational notices;
- support fraud prevention and account security;
- administer resident or user benefits.
We do not
use profiling to make solely automated decisions that produce legal effects or similarly significant effects on you, unless this is expressly communicated to you and legally permitted.
Where consent is required for profiling or personalisation, we will request it separately.
6. Who we share personal data with
We may share personal data with the following categories of recipients where necessary:
- technology, hosting and infrastructure providers;
- app, communications and support providers;
- mapping, geolocation and digital platform providers;
- payment processors and fraud-prevention providers;
- analytics and security service providers;
- identity-verification providers;
- insurers, advisers and professional service providers;
- competent public authorities, law-enforcement bodies or courts where legally required or justified.
Where applicable, some of these providers may act as data processors
on our behalf, and others may act as independent controllers
for their own regulated services.
7. International data transfers
Some of our service providers may process personal data outside the European Economic Area.
Where this happens, we will ensure that transfers are made lawfully and with appropriate safeguards, such as:
- an adequacy decision of the European Commission; or
- Standard Contractual Clauses or other lawful transfer mechanisms recognised under applicable data protection law.
You may request more information about the safeguards used by contacting us.
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes for which it was collected, and thereafter only for as long as required by law or to defend legal claims.
In general:
- contact enquiries: for the time needed to respond and follow up, and thereafter as needed for record-keeping;
- account and service data: during the relationship and for the periods required by law;
- billing and payment records: for the legally required accounting and tax periods;
- marketing data: until you withdraw consent or object, or until the data is no longer relevant;
- security, fraud and incident records: for as long as reasonably necessary to investigate, manage or defend the relevant matter;
- cookie-related data: according to the applicable cookie duration and our Cookies Policy.
9. Your rights
Under applicable data protection law, you may have the right to:
- access your personal data;
- rectify inaccurate or incomplete data;
- request erasure of your data;
- request restriction of processing;
- object to certain processing;
- receive your data in a portable format where applicable;
- withdraw consent where processing is based on consent;
- not be subject to certain automated decisions where applicable.
To exercise your rights, please contact us at: info@coyotemobility.com
You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD)
if you believe your rights have been infringed.
10. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or unlawful disclosure.
However, no online environment can be guaranteed to be completely secure, and you should also take appropriate care when using online services.
11. Minors
Our website is not directed to children for independent contracting of mobility services.
Where processing is based on consent, and under Spanish law, persons under the age legally required to provide valid consent on their own may require authorisation from a parent or legal guardian.
In any case, the contractual use of mobility services may be subject to stricter age requirements under our Terms of Use and service conditions.
12. Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember preferences, understand traffic and improve services. Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
For more details, please see our Cookies Policy
and our cookie preferences tool.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or business changes. The updated version will be published on this website with the revised date.
14. Contact
If you have questions about this Privacy Policy or how we process personal data, please contact:
COYOTE EIVISSA S.L.
Email: info@coyotemobility.com
